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Fulfillment Policy

Last updated: August 04, 2024

Thank you for shopping at ZShen LLC.

If, for any reason, You are not completely satisfied with a service We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ZShen LLC, Edison NJ 08820.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Service from Us.

  • Service refers to the Website.

  • Website refers to ZShen LLC, accessible from https://www.zshen.o/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Delivery Policy

Service will commence based on the timeline set in the SOW.

  • Retainers are set for a quarter unless otherwise determined via terms in the SOW.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so. Only hours not spent will be refunded.

The deadline for cancelling an Order is 14 days from the date on which services began to be rendered or on which a third party you have appointed, who is not the carrier, takes possession of the service rendered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the services to be eligible for a return, please make sure that:

  • The service were purchased in the last 14 days

The following service cannot be returned:

  • Time has already been rendered

  • Service has been already completed

We reserve the right to refuse returns that does not meet the above return conditions in our sole discretion.

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Returning Services

You are responsible for the cost and risk of returning the Services to Us. You should submit all requests to:

jasonf@zshen.co

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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